Shipping & Returns Policy
 

Shipping and Returns Policy for Team Kazz World
At Team Kazz World, we strive to offer the best and most reliable shipping options. We partner with renowned and trusted carriers in the UK to guarantee timely and secure delivery of your packages. Here’s our comprehensive shipping policy for your understanding:

Order Successful
Once your order is placed successfully, you will receive an email confirmation from us. If there are any specific requests regarding your order, please let us know promptly before your item proceeds to the processing stage.
Important: Before making payment, kindly verify your shipping address. An accurate shipping address, contact phone number, and email address are crucial. We cannot be held accountable for reshipment if an incorrect shipping address is provided.

Processing
Processing time: On average, it takes about 3-5 business days for us to prepare your items. Delays might occur during peak shopping seasons.
Every order undergoes rigorous quality checks and is securely packed before shipment. Occasionally, some orders may require 10–15 business days due to stock availability. In such cases, we will inform you via email.
For orders with multiple items, the processing time will be based on the item with the longest processing duration.
The processing time is separate from shipping time. Total delivery time = Processing time + Shipping time.
For any concerns about your order, please reach out to our Support Centre. Our dedicated customer service team will respond within 24 hours.

Shipping
We collaborate with leading carriers such as DHL, FedEx, UPS, and USPS. Please expect a transit time of 10–15 business days before your order is delivered.
Note: Deliveries might face delays during public holidays as operations of manufacturers and couriers could be limited. We appreciate your understanding and patience in such situations.

Delivered
We pride ourselves on ensuring most packages are delivered swiftly and safely.

Back Order Policy
While we endeavour to maintain ample stock for all our products, on the off chance that an item is out of stock, it will be placed on backorder. We will notify you immediately and request your confirmation for the backorder. Options available to you:

• Wait for the product, which could take an additional 15–20 days.

• Opt for an alternate colour or model.

• Request a full refund.

Your understanding is greatly appreciated.

Contact Us
For any concerns during the shipping phase or post-delivery, do not hesitate to reach out to us at: support@teamkazzworld.com. Our committed customer service representatives will work towards a suitable resolution for you.
Keep in mind that the delivery timeframes mentioned are approximate and commence from the dispatch date, NOT from the date of the order. Potential delays can occur between September and March due to high demand and increased postal service loads. It's essential to provide accurate contact details for the courier company. Should there be a need to redirect the shipment, any associated costs will be borne by you.

Returns Policy
Your satisfaction is paramount to us. If you are not happy with your purchase, please contact our Support Centre within 14 days of receiving your item. We will provide you with a return address and instructions. Ensure the product is in its original packaging and is not damaged. Once we receive the returned product and verify its condition, we will process your refund or exchange as per your preference. Shipping fees for returns will be the responsibility of the customer, unless the product was damaged or incorrect upon arrival.